An In-Depth FAQ for Washer and Dryer Owners in Duarte

• Why are my clothes still wet after the dryer cycle?
  This is one of the most common and frustrating laundry problems. If your dryer is tumbling and the cycle completes, but the clothes are still damp, it almost always points to an issue with either heating or airflow. The most obvious cause is a clogged lint filter or a blocked dryer vent. A dryer needs to expel hot, moist air to work effectively. If the vent hose that runs from the dryer to the outside of your home is clogged with lint, that air has nowhere to go, and your clothes will never dry properly. This is not only inefficient but also a serious fire hazard.
  
  If the venting is clear, the issue is likely a failed heating component. In an electric dryer, this is usually a burned-out heating element. In a gas dryer, it is often a faulty igniter or gas valve solenoids. Another possibility is a malfunctioning moisture sensor or a high-limit thermostat that is shutting off the heat prematurely. Our technicians can test the entire heating system and check for airflow blockages to determine the exact cause and restore your dryer’s performance.
• How do you fix a washing machine that won’t drain?
  A washing machine that refuses to drain leaves you with a tub full of water and a major problem. The first step in addressing this is to check for a blockage. The most common culprit is a clogged drain pump filter. Most front-load washers have a small access panel at the bottom that allows you to access this filter and clear out any lint, coins, or small items that may be obstructing it. You should also check the drain hose itself for any kinks or clogs.
  
  If the filter and hose are clear, the problem is likely a failed component. The drain pump motor may have burned out or become jammed. You might hear a humming or grinding noise if the motor is receiving power but cannot turn. Another common cause is a faulty lid switch on a top-load washer or a door lock on a front-load washer. For safety, the machine will not proceed to the drain and high-speed spin cycle if it doesn’t detect that the door is securely closed and locked. A professional technician can test these components to pinpoint the failure and perform a reliable repair.
• What causes a washing machine to start leaking from the bottom?
  A washing machine leaking from the bottom can be alarming and can cause significant water damage. There are several potential sources for such a leak. One of the most common causes is a leak from one of the hoses. The water inlet hoses that connect to your home’s water supply can develop cracks or have loose connections. The internal drain hose or the main drain hose can also be a source.
  
  If the hoses are secure, the leak may be coming from a component within the machine itself. A faulty drain pump is a frequent culprit, as its seals can wear out over time, allowing water to drip out, especially during the drain cycle. The main tub seal, located where the transmission connects to the wash tub, is another potential point of failure. This is a more involved repair but is essential to fix a major leak. Our technicians have the experience to meticulously trace the source of the leak, whether it is a simple hose or a complex internal seal, and provide a secure and lasting solution.
• Is it worth repairing a 10-year-old washer or dryer?
  This is an excellent question that many homeowners face. The decision to repair an older laundry appliance often depends on three key factors: the brand, the overall condition of the machine, and the nature of the repair. High-quality brands known for their durability, such as Maytag or Miele, are often excellent candidates for repair even at the 10-year mark, as they are built to have a long service life. If the appliance has been well-maintained and is free from major rust or cosmetic damage, a repair can be a very sensible way to extend the life of your investment for several more years.
  
  The specific problem also plays a major role. A common issue like a broken drum belt on a dryer or a clogged drain pump on a washer is typically a straightforward and economical repair. These are considered routine wear-and-tear items. However, a failure of a major electronic control board or the transmission on a very old model might be a more significant consideration. Our technicians can provide you with a clear and honest assessment. By performing a thorough diagnosis, we can give you the information you need to make an informed decision between a repair and a premature replacement.
• Why isn’t my washing machine getting water?
  A washing machine that will not fill with water will prevent you from starting a load of laundry at all. This issue can be caused by several factors, starting with the water supply itself. First, you should check to make sure the hot and cold water faucets behind the washer are turned on completely. You should also check the inlet hoses for any kinks that might be blocking the flow of water.
  
  If the water supply is fine, the next step is to check the small filter screens located inside the water inlet valve where the hoses connect to the machine. These screens can become clogged with sediment and mineral deposits over time, restricting water flow. If the screens are clear, the problem is likely a failed component. The water inlet valve itself is an electronically controlled part that can fail and stop opening to allow water into the machine. The issue could also be a faulty water level sensor or pressure switch, or a problem with the main control board that is not sending the signal to the valve to open. Our technicians can test these components to find the exact cause.